These Terms of Service govern the access to and use of www.plegableplegasit.com and the purchase of outdoor seating items sold by Mobiliario Plegable y Polietileno Plegasit, S.A. de C.V. (operating under the brand name plegableplegasit). By accessing this website or placing an order, you agree to be bound by these Terms of Service.
1. Merchant Identity and Scope
This website is owned and operated by:
- Legal Entity Name: Mobiliario Plegable y Polietileno Plegasit, S.A. de C.V.
- Brand Name: plegableplegasit
- Registered Address: Carlos Pereyra 57, Viaducto Piedad, Iztacalco, 08200 Ciudad de México, CDMX, Mexico
- Official Website: www.plegableplegasit.com
- Customer Support Email: fishing@plegableplegasit.com
- Telephone Contact: +52 55 1006 3317
Our products are offered exclusively to consumers located within European destinations (European Union and the United Kingdom).
2. Pricing, Currency & Payment Terms
- Pricing & Currency: All prices listed on www.plegableplegasit.com are displayed in Euros (€) or British Pounds (£). We reserve the right to adjust prices at any time prior to order confirmation.
- Payment Processing: Payments are securely processed via Stripe. We accept major debit and credit cards (Visa, MasterCard, American Express) and authorized digital wallets. By submitting payment details, you confirm that you are authorized to use the designated payment method.
3. Order Fulfillment, Dispatch, and Shipping
We partner with established global express couriers (including DHL, FedEx, and UPS) to ensure reliable international logistics across Europe.
- Order Processing Time: Orders are prepared, quality-checked, and dispatched within 1 to 2 business days following order placement.
- Transit Duration: Standard delivery to European destinations typically takes between 5 and 12 business days following carrier dispatch.
- Logistics Notifications: Automated tracking updates and carrier tracking links will be sent to the customer’s provided email address upon shipment dispatch.
- Transit Delays & Enquiries: If an order exceeds the expected delivery timeframe, our support team will initiate a formal trace with the carrier. If the shipment is officially confirmed as lost, we will offer either a free replacement shipment or a full monetary refund.
4. Import Duties, Customs & VAT (Europe Destinations)
- Cross-Border Orders: Orders are dispatched from our fulfillment hubs to international European destinations.
- Customs Charges & Duties: Unless explicitly stated otherwise at checkout, prices do not include local import duties, customs fees, or local import VAT that may be assessed by European customs authorities upon package arrival. Any such import duties or administrative clearance fees are the sole responsibility of the customer.
- Refusal of Delivery: If a shipment is refused by the customer due to unexpected local customs duty charges, refund processing will deduct all return logistics and handling costs incurred.
5. Transfer of Risk and Title
In accordance with applicable European consumer protection regulations, the risk of loss or damage to goods remains with Mobiliario Plegable y Polietileno Plegasit, S.A. de C.V. until the physical items are delivered directly to the customer or a third party designated by the customer. Risk does not transfer upon initial handover to the international carrier.
6. Right of Withdrawal (14-Day Statutory Cooling-Off Period)
European customers retain a statutory Right of Withdrawal. You have the right to cancel your order and return the purchased items without stating a reason within 14 days from the date on which you (or a designated third party) take physical possession of the goods.
- Notice Required: To exercise this right, you must inform us via email at fishing@plegableplegasit.com within the 14-day window to obtain return approval and return instructions.
- Return Shipping Costs: Unless the item is defective or delivered in error, the customer is responsible for paying the direct cost of shipping the item back to our designated processing facility.
- Refund Issuance: Upon receipt and inspection of the returned item in its original condition, refunds will be issued to the original payment method through Stripe within 14 days.
7. Damaged, Defective, or Incorrect Goods
If an item arrives in a damaged or defective condition, you are entitled to request an immediate replacement or full refund.
- Notification: Customers must notify us by email at fishing@plegableplegasit.com within 48 hours of delivery, attaching photo or video evidence of the damaged product and outer packaging.
- Simplified Process: Upon confirmation of the defect by our support team, we will dispatch a replacement item at no extra cost or issue a full refund. Physical return of the damaged item is not required unless explicitly requested.
8. Governing Law and Dispute Resolution
These Terms of Service are governed by and construed in accordance with applicable commercial legislation and international consumer rights standards.
In the event of any query or dispute arising from a transaction, customers agree to contact us first at fishing@plegableplegasit.com to seek an amicable resolution. European consumers may also access the European Commission’s Online Dispute Resolution (ODR) platform for out-of-court settlements.