This Refund and Return Policy outlines the official terms, timeframes, and procedures for cancellations, returns, and refunds for orders placed on www.plegableplegasit.com, operated by Mobiliario Plegable y Polietileno Plegasit, S.A. de C.V. (trading as plegableplegasit).
1. Statutory Right of Withdrawal (14-Day Cooling-Off Period)
In compliance with European consumer rights legislation, European customers have the statutory right to withdraw from their purchase without providing any reason within 14 days from the date on which physical possession of the items is acquired by the customer or a designated third party.
- Initiating a Return: To exercise your right of withdrawal, you must notify our customer support team in writing by emailing fishing@plegableplegasit.com within the 14-day cooling-off window.
- Return Authorization & Logistics: Upon receiving your request, our support team will issue an official Return Merchandise Authorization (RMA) along with step-by-step return shipping instructions. Please do not dispatch returns without prior written confirmation from our support team.
- Condition of Returned Items: Items must be returned unused, undamaged, and in their original packaging, complete with all tags, instructions, and accessories.
- Return Shipping Costs: Under the standard 14-day right of withdrawal, the customer is responsible for the direct costs of returning non-defective goods to our designated processing facility, unless otherwise explicitly agreed upon by customer service.
2. Damaged, Defective, or Incorrect Items
If an item arrives damaged, defective, or does not correspond to your published website specifications, European statutory warranty rights apply immediately.
- No Physical Return Needed (Simplified Proof): You are generally not required to ship damaged items back physically. To process a claim, please email fishing@plegableplegasit.com within 48 hours of delivery with your Order ID and clear photographic or video evidence showing the defect and outer shipping box.
- Resolution Protocol: Upon review and verification by our quality control team, we will arrange either a full monetary refund or dispatch a brand-new replacement at no additional charge, based on your preference.
3. Order Cancellations & In-Transit Delays
- Order Cancellations: Requests to cancel an order prior to dispatch must be submitted immediately via email. Once an order has been handed over to international express carriers (DHL, FedEx, UPS), it cannot be canceled in transit and must follow the standard return process upon delivery.
- In-Transit Delays & Non-Delivery: Standard cross-border transit to Europe takes 5 to 12 business days. If your shipment has not arrived within 12 business days following dispatch notification, please contact us at fishing@plegableplegasit.com. We will launch a formal trace with the carrier. If officially confirmed lost in transit, a full refund or immediate replacement will be issued.
4. Refund Processing & Payment Methods
- Original Payment Reversal: All approved refunds are credited back directly to the original payment method used during checkout via Stripe (including Visa, Mastercard, American Express, Apple Pay, or Google Pay).
- Processing Timeline: Once a return is received and inspected (or photographic proof of damage is verified), approved refunds will be initiated within 3 to 5 business days.
- Posting Period: Please allow an additional 5 to 10 business days for your card issuer or banking institution to post the credited funds to your account balance.
5. Merchant Identification and Support Contact
For questions regarding refunds, returns processing, or order cancellations, please reach out to our merchant support team using the official details below:
- Brand Name: plegableplegasit
- Legal Entity Name: Mobiliario Plegable y Polietileno Plegasit, S.A. de C.V.
- Registered Address: Carlos Pereyra 57, Viaducto Piedad, Iztacalco, 08200 Ciudad de México, CDMX, Mexico
- Official Website: www.plegableplegasit.com
- Customer Support Email: fishing@plegableplegasit.com
- Telephone Contact: +52 55 1006 3317