1. Payment Information
What payment methods are accepted on your website?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also support secure digital wallet payments such as Apple Pay and Google Pay, processed safely through Stripe.
Is my payment information secure?
Yes. All transaction details are directly encrypted and processed by Stripe under PCI-DSS Level 1 compliance. We do not store full payment card details on our servers.
2. Shipping, Delivery & Customs
Where do you ship, and what are the delivery timeframes?
We deliver exclusively to consumer destinations across Europe (European Union and the United Kingdom). We partner with established international express couriers, including DHL, FedEx, and UPS Priority services.
- Order Processing Time: Orders are processed, inspected, and packed within 1 to 2 business days.
- Transit Duration: Standard cross-border delivery across Europe typically takes 5 to 12 business days following carrier dispatch.
How can I track my shipment?
Automated shipping updates and tracking details will be sent to the email address provided during checkout upon dispatch. You can use the link provided in the email to monitor your package in real time.
Will I have to pay import duties, customs, or VAT in Europe?
Orders are shipped internationally from our fulfillment hubs. Unless explicitly stated at checkout, local import duties, customs fees, or import VAT assessed by European customs authorities are the responsibility of the recipient.
What happens if my order exceeds the standard transit time?
If your shipment has not arrived within 12 business days, please email our support team at fishing@plegableplegasit.com. We will initiate a formal investigation with the carrier. If the package is confirmed lost, we will arrange either a free replacement shipment or a full refund.
3. Returns, Cancellations, and Refunds
What is your return policy for European customers?
In compliance with European consumer rights legislation, customers are entitled to a statutory 14-day Right of Withdrawal. You may cancel your order and request a return without stating a reason within 14 days from the date you receive physical possession of the items.
To initiate a return, please contact us at fishing@plegableplegasit.com within the 14-day window to obtain return authorization and instructions.
Who pays for return shipping?
For non-defective returns requested under the 14-day right of withdrawal, the customer is responsible for covering the direct return shipping costs to our designated processing facility.
What should I do if an item arrives damaged or defective?
If an item arrives damaged or defective, you are entitled to a free replacement or a full refund. You do not need to ship the damaged item back unless requested. Simply email fishing@plegableplegasit.com within 48 hours of delivery with your order number and clear photographic/video evidence of the defect. Once verified, we will process your replacement or refund immediately.
4. Merchant & Support Contact Information
How can I contact customer support?
For any inquiries regarding products, order tracking, or returns, please reach out to our team using our official details:
- Brand Name: plegableplegasit
- Legal Entity Name: Mobiliario Plegable y Polietileno Plegasit, S.A. de C.V.
- Registered Office Address: Carlos Pereyra 57, Viaducto Piedad, Iztacalco, 08200 Ciudad de México, CDMX, Mexico
- Official Website: www.plegableplegasit.com
- Customer Support Email: fishing@plegableplegasit.com
- Telephone Contact: +52 55 1006 3317
- Support Operating Hours: Monday – Friday, 09:00 – 18:00 (CET). All email inquiries are responded to within 24 hours.