This Shipping and Delivery Policy details the logistics, transit timeframes, customs responsibilities, and dispatch procedures for orders placed on www.plegableplegasit.com, operated by Mobiliario Plegable y Polietileno Plegasit, S.A. de C.V. (operating under the brand name plegableplegasit).

1. Delivery Destinations and Logistics Partners

We offer international shipping services dedicated exclusively to consumer destinations across Europe (European Union and the United Kingdom). To maintain high fulfillment standards, we partner with premier global express couriers, including DHL Express, FedEx, and UPS Priority services.

  • Destination Scope: European Union (EU) countries and the United Kingdom (UK).
  • Dispatch Facility Address: Carlos Pereyra 57, Viaducto Piedad, Iztacalco, 08200 Ciudad de México, CDMX, Mexico.

2. Processing Timeframes & Cut-off Times

All orders are processed in accordance with strict operational schedules to ensure timely international dispatch:

  • Order Cut-off Time: 14:00 (CET / UTC+1), Monday through Friday.
  • Order Processing Time: Orders placed before the cut-off time are processed, quality-checked, and packed within 1 to 2 business days (excluding weekends and official public holidays).
  • Estimated Transit Duration: Standard express cross-border delivery to European destinations takes between 5 and 12 business days from the date of carrier handover, depending on destination customs clearance and local postal routing.

3. Import Duties, Customs & VAT (European Destinations)

Because shipments originate internationally from our primary operations facility in Mexico:

  • Customs & Import Taxes: Unless explicitly stated otherwise at checkout, orders shipped to European countries may be subject to local import VAT, customs duties, or administrative clearance fees levied by destination customs authorities upon arrival.
  • Customer Responsibility: All applicable import taxes, customs duties, and customs clearance handling charges are the sole responsibility of the customer.
  • Refused Shipments: If a shipment is refused or returned to sender due to non-payment of local import taxes/duties or failure to clear customs, any return shipping costs and administrative fees incurred will be deducted from the customer’s final refund.

4. Order Tracking and Notifications

To ensure full transparency throughout the cross-border transit process, our automated notification system sends real-time updates to the email address provided during checkout:

  • Dispatch Confirmation: Sent upon order handover to the designated express courier, containing the official shipment tracking number.
  • In-Transit Milestones: Sent when the package reaches primary international transit hubs and export/import customs facilities.
  • Out-for-Delivery Notice: Sent on the day local courier delivery is scheduled.

Customers can access real-time delivery status at any time using the direct tracking link provided in these emails.

5. Incorrect Address, Failed Delivery & Delayed Shipments

  • Address Accuracy: Customers are responsible for providing complete and accurate shipping details (including recipient name, street address, postal code, and phone number). We are not liable for delayed or misdelivered packages resulting from inaccurate information.
  • Delayed Shipments: While standard transit times range from 5 to 12 business days, external factors such as seasonal high volumes, severe weather, or customs inspection delays may occasionally extend transit timelines.
  • Carrier Investigation Protocol: If your order has not arrived within 12 business days, please contact our customer support team at fishing@plegableplegasit.com. We will immediately open a formal trace inquiry with the courier.
  • Resolution: If the official carrier investigation confirms that the package is lost or unrecoverably delayed in transit, we will arrange either a full monetary refund or dispatch a replacement order at no additional charge.

6. Merchant Identification and Support Contact

For any inquiries concerning shipping status, customs clearance, or order tracking, please contact our support team using the official merchant credentials below:

  • Brand Name: plegableplegasit
  • Legal Entity Name: Mobiliario Plegable y Polietileno Plegasit, S.A. de C.V.
  • Registered Corporate Address: Carlos Pereyra 57, Viaducto Piedad, Iztacalco, 08200 Ciudad de México, CDMX, Mexico
  • Official Website: www.plegableplegasit.com
  • Customer Support Email: fishing@plegableplegasit.com
  • Telephone Contact: +52 55 1006 3317

Shipping & Delivery